Customer service is changing and experiential service is mandatory in the current retail climate. The only way to deliver world-class experiential service is through your people.
This webinar will focus on talent and the customer service experience in a Talent-Based Organization ®, where our people come first so the customers can come first.
In this webinar you’ll hear key takeaways like:
- Ensure you're hiring people with the right talents to be customer service superstars
- Recognize the important differences between talent and experience
- Identify world-class employees with scientific accuracy
- Why rolling out the red carpet for your guests is transformative for your business