Customer service is changing and experiential service is mandatory in the current retail climate. The only way to deliver world-class experiential service is through your people. This webinar, produced in partnership with the Gift and Home Trade Association, will focus on AmericasMart's journey as a Talent-Based Organization ®, where employees come first so the customers can come first.

Join Kevin Albrechtson, Executive Director of Talent Acquisition at AmericasMart, and Mark Epp, Senior Management Consultant at Talent Plus ®, to talk about their partnership journey in this webcast, “The Customer Service Edge: Why Scientific Talent Assessments are a Must.”