Have you recently been promoted to your first job as a supervisor or manager? If so, congratulations! Yesterday you were one of the guys, and today you’re their boss. You have a new set of important responsibilities and your relationships with your friends and co-workers have changed. This promotion presents a major growth opportunity for you, but it can also be a little scary and stressful.

Join Larry Sternberg and moderator Kim Shirk for some practical tips that will help you navigate this challenging situation. Here are a few of the points they’ll discuss.

The world of work is changing rapidly. What once seemed like evolution, now seems more like revolution – the “gig” economy, millennials, mass retirement and artificial intelligence, just to name a few, make today’s war for talent a stressful, brutal battlefield. Employers face the constant challenge of attracting, selecting, developing and retaining superstars. Luckily, using scientifically validated assessments like those created by Talent Plus, organizations are able to make the most intelligent employment decisions. For example, our assessments are approximately 8X more predictive of job performance than years of experience. But no assessment measures all the knowledge, skills, abilities, talents and other characteristics necessary for near-perfect job performance. When applied correctly, a cultural fit interview can be used as a supplemental, complementary data point to further inform employment decisions.

Human error is ever present. People make mistakes. Sometimes a mistake will cause a lot of problems for one or more customers, and might well cause additional problems for the organization. Too often, after a mistake of this sort happens, a manager will decide that she must micromanage that situation to make sure the mistake is not repeated.

We are thrilled to welcome Dr. Williams to our broadcast this week. The author of several books, he is passionate about helping organizations reach high levels of service and organizational excellence. During seminars and workshops he is frequently asked how a leader can bring about changes in an organization whose culture is firmly established.

If you had to focus on ONE THING in 2018 to increase engagement, improve retention and build employee loyalty, this could be it!

The secret is to evolve beyond a one-size-fits-all approach to motivating people. Every person is unique. Each person has a different set of needs, wants, likes, aspirations and goals. Some people place a high value on leisure time. Some want continuous learning and growth. Some really appreciate being recognized publicly, while others do not. Et cetera, et cetera, et cetera.